Shipping and Delivery
Shipping Policy
1. Shipping Methods:
Standard Shipping: Delivery within 5-7 business days.
Expedited Shipping: Delivery within 2-3 business days.
2. Free Shipping For All Orders
3. Order Processing:
Orders will be processed within 3-5 business days from the date of purchase.
4. Order Tracking:
Every order will be provided with a tracking number so customers can track their shipment.
5. Shipping Areas:
We ship to all states within the United States, including Alaska and Hawaii. We do not ship to P.O. Boxes or military addresses (APO/FPO).
6. Incorrect Address:
Please double-check your shipping address at checkout. We are not responsible for orders delivered to the wrong address provided by the customer.
If you request the carrier to forward or redirect your package after it has shipped, Mitify cannot be held liable for any delays, loss, or damage that may occur.
Customer satisfaction is our top priority, and we’re always here to help. If you need assistance, feel free to contact us at support@getfetchable.com.
Return Policy
1. Return Policy:
Customers may request a return within 30 days from the date of receipt.
Products must be in their original condition, unused, and in the original packaging.
2. Return Process:
Contact our customer service via email or phone to request a return.
We will provide a return label for customers to send back the product.
Return shipping costs will be borne by the customer unless the product is defective or incorrectly shipped.
3. Refunds:
Once we receive and inspect the returned product, we will process the refund within 7-10 business days.
The refund will be credited back to the original payment method.
4. Exchanges:
If customers wish to exchange a product, please follow the return process and place a new order.
5. Non-Returnable Items:
Items on clearance or special promotional items are not eligible for returns unless there is a manufacturing defect.
Contact Information
Customer Service:
Email: support@getfetchable.com
Phone: +1(559) 742-0900
Address: 1942 Broadway Ste 314C, Boulder, CO 80302, US
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)
I hope these updates help you finalize your shipping and return policy for BrainToys123.com. Good luck with your business!